What Is SU Tech Support?
SU Tech Support is a team of Summit University staff that is available to answer any technical questions related to your Summit University online courses and the SU Student Portal in Orbund.  Visit the home page of the SU Tech Support website at any time to search for solutions to common problems in our Knowledge Base.  Ask us a question or report a problem by opening a new customer support ticket here: http://summituniversity.org/help.  One of our agents will reply within 24 hours.

Video: SU Tech Support
Watch the following video to learn how to search the SU Tech Support Knowledge Base and how to submit a customer support ticket.  A PDF of the video script can be found at the bottom of this solution.  Brief how-to instructions are listed below this video.

INSTRUCTIONS: Using the SU Tech Support Website
  1. To search for a Knowledge Base answer:
    1. Go to http://summituniversity.org/techsupport.
    2. Enter a search term in the search box and click Search.
    3. Click on a title to display the solution.
    4. You can search again from any page using the search box.
  2. To submit a new support ticket:
    1. Go to http://summituniversity.org/help.
    2. Fill out the form.  Be sure to include your browser and version, operating system and other important details about the problem.
    3. Click Submit.
    4. You will receive email confirmation that your support ticket has been submitted and received.  If you do not receive this email, SU Tech Support has not received your ticket.
    5. Once your ticket has been received, an SU Tech Support agent will respond to you within 24 hours (including weekends), unless SU Offices are closed.  (See the Academic Calendar on the SU Website for a list of holidays when offices are closed).

Challenge: Search for an Answer
Practice searching for an answer in the Knowledge Base.  Go to the SU Tech Support website home page and use the search feature to find the answer to the following question: Can I take my course on an iPad?

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