SU Tech Support

We look forward to updating you on our progress soon! 1

• Updates to SU Tech Support Knowledge Base Coming Soon!

Announcements and Semester Updates 18

• Updates - Fall Semester 2019
• Updates - Fall Semester 2018
• Updates - Spring Semester 2018
• Updates - Fall Semester 2017
• Updates - Spring Semester 2017

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How to use our website and follow us on Twitter 4

• SU Tech Support is on Twitter!
• HOW TO: SU Tech Support
• How to search the Knowledge Base
• How do I contact SU Tech Support?

For Academic Students 2

• TUTORIAL: SU 101 Student Orientation
• TUTORIAL: How to Use Moodle Features (Academic Students)

For Self-Study Course Students 1

• TUTORIAL: How to Use Moodle Features (Self-Study Course Students)

Logging In and Passwords 8

• Help! I forgot my password!
• I can't login to SU Student Portal in Orbund. What should I do?
• What is my username?
• What is my password?
• I didn't receive the password reset email. What should I do?

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Navigating Orbund 12

• How do I see what classes I have already taken?
• How do I see what classes I still need to take?
• How many credits have I earned?
• What information can I find on my unofficial transcript?
• I see installment fees on my invoice. How do I remove them?

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General Course FAQs 7

• Is any special software required to take an online course?
• Where will I receive important updates from my instructors or the SU Registrar?
• Why can't I see all of my readings and assignments when I start my credit or audit course?
• What do the blue "action item" icon or other icons do in the courses? I tried to click on it but nothing happens.
• HOW TO: Find out more about Moodle

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Audit Student FAQs 4

• Am I in a special group as an audit student?
• Can audit students post in forums?
• Do I have to complete assignments as an audit student?
• I'm an audit student. Why do I see a grades section in my course?

Usernames and Passwords 2

• I have trouble logging in. I think the browser is putting in my old password.
• I typed in the correct username and password, but your system won't let me login. (AKA Password Manager Problems)

Moodle Profiles 6

• How do I update my SU Online (Moodle) profile?
• How do I add a picture to my SU Online (Moodle) profile?
• How do I change my profile picture?
• I am a new student. What do I need to check or change in my profile?
• What types of information should I include in my profile?

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The My Home Page 6

• What is the My Home page?
• How do I access the My Home page?
• Can I modify or customize the My Home page?
• What can I use the Course Overview block for?
• Can I change how the Course Overview block displays courses on the My Home page?

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Accessing Your Courses 7

• How do I access my online course?
• I am taking more than one course. How do I switch between courses?
• How do I know which course I am in on the SU Online (Moodle) site?
• How long will I have access to my course after it ends?
• How long do I have access to my extension course?

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Getting Started in Your Courses 7

• How do I access my course?
• I am taking more than one course at the same time. How do I switch between courses?
• How do I know which course I am in?
• Once my course ends, how long will I have access to it?
• How long do I have access to my extension course?

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SU 101, SU 103, and Tutorial: How to Use Moodle Features 9

• What is SU 101?
• What is "Tutorial: How to Use Moodle Features"?
• How do you suggest I use SU101 and "Tutorial: How to Use Moodle Features"?
• I have used Moodle before at another online university. Do I still need to use SU101 and "Tutorial: How to Use Moodle Features"?
• How long do I have access to SU101?

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Course Readings and Textbooks 9

• HOW TO: Readings (Pages and Books)
• What types of readings will I find in my course?
• How do I access course readings?
• I can't get a course reading to open. What should I do?
• Where can I find out which textbooks I need for a course?

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Course PDFs and Other Files 5

• I can't open a PDF in my course. What should I do?
• How can I tell if a PDF reader is installed on my computer?
• How do I open a PDF file on my computer?
• How do I download and open a non-PDF file on my computer?
• HOW TO: Moodle Files and Folders

Audio and Video Clips 7

• HOW TO: Audio Clips
• HOW TO: Video Clips
• The videos in my course look choppy. What can I do?
• I am having trouble watching videos in my course. How can I fix this?
• I hear no sound when trying to play a video clip.

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Forums and Small Groups 14

• HOW TO: Forums
• What do all of the symbols mean in the forum post editor window?
• I can’t see any of my classmates in my forum.
• How do I post to the rest of my small group in a forum?
• Who is in my small group?

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Assignments 10

• HOW TO: Assignments
• How do I submit an assignment, such as a paper?
• What is the difference between the "draft" status and the "submitted" status?
• It says "Failed to write file to disc" when I try to submit my paper.
• How do I change or update my assignment draft file to a new file?

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Video Assignments 15

• How do I submit my video assignments to instructors?
• I get a red X when uploading my video assigment. What does this mean?
• Which courses require you to create video assignments?
• Do you have any tips and tricks for creating video assignments?
• How do I know if my computer has a webcam?

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Quizzes 5

• HOW TO: Quizzes
• How long do I have to take my quiz/exam?
• How do I know when I have to complete my quiz/exam by?
• Help! My computer just crashed in the middle of my quiz/exam!
• How do I view my quiz/exam results?

Grades 1

• I cannot access my grades.

Printing Course Content 4

• How do I print a Moodle book?
• Can I print just one chapter of a Moodle book?
• What am I allowed to print or save in my courses?
• How do I print course content that is not in a Moodle book?

Getting Emails from SU Online 2

• I'm not receiving emails from Summit University.
• If you have a Gmail account, check your Promotions tab.

Chat 1

• HOW TO: Moodle Chats

Glossaries 1

• HOW TO: Glossaries

The Sidebar 1

• HOW TO: Sidebar Blocks

General Registration and Payment FAQs 16

• What classes should I take next semester?
• Understanding Your Invoice
• How to register for credit/audit academic classes
• How to pay for academic classes
• Where do I register for SU Online courses?

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Buying Textbooks 6

• How to buy your textbooks
• How do I know which textbooks are required for my course?
• Do you have an online store where I can buy my textbooks?
• I live in a country other than the United States. Can I still buy my textbooks through Amazon.com?
• Is it okay if I purchase eBooks for my course textbooks?

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Discounts 3

• How to use your discount code
• How can I get or earn a discount?
• I have a deferral or other type of credit or discount on my account. How does that apply to my invoice?

Extension Courses 2

• How Do I Buy An Extension Course
• Tutorial on How To Buy Self-Study Courses

New Students 0

PayPal FAQs 13

• What is PayPal?
• Why does Summit University use PayPal?
• PayPal doesn’t work in my country. What should I do?
• Can you use the payment information I have on record with The Summit Lighthouse Member and Guest Services to take my payment?
• Do I need a PayPal account in order to pay my tuition and fees?

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Adobe PDF Reader and other PDF Readers 0

Adobe Flash 4

• What is Adobe Flash Player and how to I download it?
• How can I tell if I already have Adobe Flash Player installed?
• How do I update Adobe Flash Player?
• How do I set up automatic updates for Adobe Flash Player?

Internet Browsers 7

• Which internet browsers are supported by SU Tech Support?
• What is a browser and which browser am I using?
• How can I tell if my browser is up-to-date?
• I keep seeing "Cookies must be enabled in your browser" when I try to login to SU Online. How do I enable cookies?
• Can I use SU Online (Moodle) with cookies disabled?

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Amazon Kindle Readers and Apps 4

• How do I buy a Kindle version of my textbook?
• How can I get a list of Kindle books that I have purchased?
• How do I download the Kindle app for my Kindle/computer/tablet/smart phone?
• How do I read Kindle books on my computer?

Dropbox 0

Skype 0

AnyMeeting 0

Livestream Questions Using Vimeo 4

• Video has stopped playing during the live stream.
• I see DVR in the upper left-hand corner of the video. What does this mean?
• I don’t know how to access the chat window during the live event.
• When I go to watch a replay or live event, I see an error: “embedding is disabled on this page.”

Making Your Course Easier to Read 2

• HOW TO: Make your Moodle course easier to read
• The box for Moodle doesn't fit my entire screen.

Tracking Your Progress 11

• HOW TO: The Moodle Calendar
• How can I track my progress in a course?
• How can I tell which forum posts are new?
• What are all of those boxes on the course main page for?
• Why can't I check some boxes on the course main page?

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Internet Browsers 3

• How do I get rid of pop-up ads in my browser?
• How do I enable pop-ups in my browser?
• Spell Checking in Firefox or Chrome or Internet Explorer

Forums 2

• Is there an easy way to read forum discussions quickly?
• How do I check the spelling in my forum posts?

Online Text (Forums, Assignments, etc.) 1

• How do I copy/paste my work into Moodle?

Papers and Written Assignments 3

• How do I find my paper's word count?
• How do I create citations for my course paper at Summit University?
• Is there a way to search The Summit Lighthouse teachings?

Creating and Submitting Video Assignments 3

• Factors to consider when purchasing a webcam
• Make a test recording first
• How to create video assignments using your smart phone or tablet

Prepare for... 2

• Prepare for your next semester in TEN EASY STEPS
• Prepare for midterms/finals weeks with these FIVE TIPS

Miscellanous Tips from SU Tech Support 1

• How to Take a Screenshot / Screen Capture

Saving Your Work 0

Top FAQs for Prospective Students 4

• Can I take my course on an iPad or smart phone?
• What kinds of software do I need for SU Online?
• What's the big deal about ".docx" files?
• I don't have Microsoft Word. Can I still take a course?

Technology and Computer Literacy Requirements 1

• Why can I only submit ".docx" files for assignments?

SU Application Process 4

• I forgot my application username and/or password. What should I do?
• How do I resize my application photo?
• How do I upload my application photo, essay or diploma?
• Saving Your Application To Use Later