SU Tech Support

General Course FAQs 7

• Is any special software required to take an online course?
• Where will I receive important updates from my instructors or the SU Registrar?
• Why can't I see all of my readings and assignments when I start my credit or audit course?
• What do the blue "action item" icon or other icons do in the courses? I tried to click on it but nothing happens.
• HOW TO: Find out more about Moodle

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Audit Student FAQs 4

• Am I in a special group as an audit student?
• Can audit students post in forums?
• Do I have to complete assignments as an audit student?
• I'm an audit student. Why do I see a grades section in my course?

Usernames and Passwords 2

• I have trouble logging in. I think the browser is putting in my old password.
• I typed in the correct username and password, but your system won't let me login. (AKA Password Manager Problems)

Moodle Profiles 6

• How do I update my SU Online (Moodle) profile?
• How do I add a picture to my SU Online (Moodle) profile?
• How do I change my profile picture?
• I am a new student. What do I need to check or change in my profile?
• What types of information should I include in my profile?

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The My Home Page 6

• What is the My Home page?
• How do I access the My Home page?
• Can I modify or customize the My Home page?
• What can I use the Course Overview block for?
• Can I change how the Course Overview block displays courses on the My Home page?

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Accessing Your Courses 7

• How do I access my online course?
• I am taking more than one course. How do I switch between courses?
• How do I know which course I am in on the SU Online (Moodle) site?
• How long will I have access to my course after it ends?
• How long do I have access to my extension course?

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Getting Started in Your Courses 7

• How do I access my course?
• I am taking more than one course at the same time. How do I switch between courses?
• How do I know which course I am in?
• Once my course ends, how long will I have access to it?
• How long do I have access to my extension course?

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SU 101, SU 103, and Tutorial: How to Use Moodle Features 9

• What is SU 101?
• What is "Tutorial: How to Use Moodle Features"?
• How do you suggest I use SU101 and "Tutorial: How to Use Moodle Features"?
• I have used Moodle before at another online university. Do I still need to use SU101 and "Tutorial: How to Use Moodle Features"?
• How long do I have access to SU101?

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Course Readings and Textbooks 9

• HOW TO: Readings (Pages and Books)
• What types of readings will I find in my course?
• How do I access course readings?
• I can't get a course reading to open. What should I do?
• Where can I find out which textbooks I need for a course?

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Course PDFs and Other Files 5

• I can't open a PDF in my course. What should I do?
• How can I tell if a PDF reader is installed on my computer?
• How do I open a PDF file on my computer?
• How do I download and open a non-PDF file on my computer?
• HOW TO: Moodle Files and Folders

Audio and Video Clips 7

• HOW TO: Audio Clips
• HOW TO: Video Clips
• The videos in my course look choppy. What can I do?
• I am having trouble watching videos in my course. How can I fix this?
• I hear no sound when trying to play a video clip.

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Forums and Small Groups 14

• HOW TO: Forums
• What do all of the symbols mean in the forum post editor window?
• I can’t see any of my classmates in my forum.
• How do I post to the rest of my small group in a forum?
• Who is in my small group?

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Assignments 10

• HOW TO: Assignments
• How do I submit an assignment, such as a paper?
• What is the difference between the "draft" status and the "submitted" status?
• It says "Failed to write file to disc" when I try to submit my paper.
• How do I change or update my assignment draft file to a new file?

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Video Assignments 15

• How do I submit my video assignments to instructors?
• I get a red X when uploading my video assigment. What does this mean?
• Which courses require you to create video assignments?
• Do you have any tips and tricks for creating video assignments?
• How do I know if my computer has a webcam?

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Quizzes 5

• HOW TO: Quizzes
• How long do I have to take my quiz/exam?
• How do I know when I have to complete my quiz/exam by?
• Help! My computer just crashed in the middle of my quiz/exam!
• How do I view my quiz/exam results?

Grades 1

• I cannot access my grades.

Printing Course Content 4

• How do I print a Moodle book?
• Can I print just one chapter of a Moodle book?
• What am I allowed to print or save in my courses?
• How do I print course content that is not in a Moodle book?

Getting Emails from SU Online 2

• I'm not receiving emails from Summit University.
• If you have a Gmail account, check your Promotions tab.

Chat 1

• HOW TO: Moodle Chats

Glossaries 1

• HOW TO: Glossaries

The Sidebar 1

• HOW TO: Sidebar Blocks