SU Tech Support
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
FYI - Our Knowledge Base is under construction.
We look forward to updating you on our progress soon!
1
Updates to SU Tech Support Knowledge Base Coming Soon!
Announcements, Updates and How to Use Our Site
Announcements and Semester Updates
17
Updates - Fall Semester 2019
Updates - Fall Semester 2018
Updates - Spring Semester 2018
Updates - Fall Semester 2017
Updates - Spring Semester 2017
View all 17
How to use our website and follow us on Twitter
4
SU Tech Support is on Twitter!
HOW TO: SU Tech Support
How to search the Knowledge Base
How do I contact SU Tech Support?
Tutorials
For Academic Students
2
TUTORIAL: SU 101 Student Orientation
TUTORIAL: How to Use Moodle Features (Academic Students)
For Self-Study Course Students
1
TUTORIAL: How to Use Moodle Features (Self-Study Course Students)
SU Student Portal (Orbund) General Information
Logging In and Passwords
8
Help! I forgot my password!
I can't login to SU Student Portal in Orbund. What should I do?
What is my username?
What is my password?
I didn't receive the password reset email. What should I do?
View all 8
Navigating Orbund
12
How do I see what classes I have already taken?
How do I see what classes I still need to take?
How many credits have I earned?
What information can I find on my unofficial transcript?
I see installment fees on my invoice. How do I remove them?
View all 12
SU Online (Moodle) General Information
General Course FAQs
7
Is any special software required to take an online course?
Where will I receive important updates from my instructors or the SU Registrar?
Why can't I see all of my readings and assignments when I start my credit or audit course?
What do the blue "action item" icon or other icons do in the courses? I tried to click on it but nothing happens.
HOW TO: Find out more about Moodle
View all 7
Audit Student FAQs
4
Am I in a special group as an audit student?
Can audit students post in forums?
Do I have to complete assignments as an audit student?
I'm an audit student. Why do I see a grades section in my course?
Usernames and Passwords
2
I have trouble logging in. I think the browser is putting in my old password.
I typed in the correct username and password, but your system won't let me login. (AKA Password Manager Problems)
Moodle Profiles
6
How do I update my SU Online (Moodle) profile?
How do I add a picture to my SU Online (Moodle) profile?
How do I change my profile picture?
I am a new student. What do I need to check or change in my profile?
What types of information should I include in my profile?
View all 6
The My Home Page
6
What is the My Home page?
How do I access the My Home page?
Can I modify or customize the My Home page?
What can I use the Course Overview block for?
Can I change how the Course Overview block displays courses on the My Home page?
View all 6
Accessing Your Courses
7
How do I access my online course?
I am taking more than one course. How do I switch between courses?
How do I know which course I am in on the SU Online (Moodle) site?
How long will I have access to my course after it ends?
How long do I have access to my extension course?
View all 7
Getting Started in Your Courses
7
How do I access my course?
I am taking more than one course at the same time. How do I switch between courses?
How do I know which course I am in?
Once my course ends, how long will I have access to it?
How long do I have access to my extension course?
View all 7
SU 101, SU 103, and Tutorial: How to Use Moodle Features
9
What is SU 101?
What is "Tutorial: How to Use Moodle Features"?
How do you suggest I use SU101 and "Tutorial: How to Use Moodle Features"?
I have used Moodle before at another online university. Do I still need to use SU101 and "Tutorial: How to Use Moodle Features"?
How long do I have access to SU101?
View all 9
Course Readings and Textbooks
9
HOW TO: Readings (Pages and Books)
What types of readings will I find in my course?
How do I access course readings?
I can't get a course reading to open. What should I do?
Where can I find out which textbooks I need for a course?
View all 9
Course PDFs and Other Files
5
I can't open a PDF in my course. What should I do?
How can I tell if a PDF reader is installed on my computer?
How do I open a PDF file on my computer?
How do I download and open a non-PDF file on my computer?
HOW TO: Moodle Files and Folders
Audio and Video Clips
7
HOW TO: Audio Clips
HOW TO: Video Clips
The videos in my course look choppy. What can I do?
I am having trouble watching videos in my course. How can I fix this?
I hear no sound when trying to play a video clip.
View all 7
Forums and Small Groups
14
HOW TO: Forums
What do all of the symbols mean in the forum post editor window?
I can’t see any of my classmates in my forum.
How do I post to the rest of my small group in a forum?
Who is in my small group?
View all 14
Assignments
10
HOW TO: Assignments
How do I submit an assignment, such as a paper?
What is the difference between the "draft" status and the "submitted" status?
It says "Failed to write file to disc" when I try to submit my paper.
How do I change or update my assignment draft file to a new file?
View all 10
Video Assignments
15
How do I submit my video assignments to instructors?
I get a red X when uploading my video assigment. What does this mean?
Which courses require you to create video assignments?
Do you have any tips and tricks for creating video assignments?
How do I know if my computer has a webcam?
View all 15
Quizzes
5
HOW TO: Quizzes
How long do I have to take my quiz/exam?
How do I know when I have to complete my quiz/exam by?
Help! My computer just crashed in the middle of my quiz/exam!
How do I view my quiz/exam results?
Grades
1
I cannot access my grades.
Printing Course Content
4
How do I print a Moodle book?
Can I print just one chapter of a Moodle book?
What am I allowed to print or save in my courses?
How do I print course content that is not in a Moodle book?
Getting Emails from SU Online
2
I'm not receiving emails from Summit University.
If you have a Gmail account, check your Promotions tab.
Chat
1
HOW TO: Moodle Chats
Glossaries
1
HOW TO: Glossaries
The Sidebar
1
HOW TO: Sidebar Blocks
Registration and Textbooks
General Registration and Payment FAQs
16
What classes should I take next semester?
Understanding Your Invoice
How to register for credit/audit academic classes
How to pay for academic classes
Where do I register for SU Online courses?
View all 16
Buying Textbooks
6
How to buy your textbooks
How do I know which textbooks are required for my course?
Do you have an online store where I can buy my textbooks?
I live in a country other than the United States. Can I still buy my textbooks through Amazon.com?
Is it okay if I purchase eBooks for my course textbooks?
View all 6
Discounts
3
How to use your discount code
How can I get or earn a discount?
I have a deferral or other type of credit or discount on my account. How does that apply to my invoice?
Extension Courses
2
How Do I Buy An Extension Course
Tutorial on How To Buy Self-Study Courses
New Students
0
PayPal FAQs
13
What is PayPal?
Why does Summit University use PayPal?
PayPal doesn’t work in my country. What should I do?
Can you use the payment information I have on record with The Summit Lighthouse Member and Guest Services to take my payment?
Do I need a PayPal account in order to pay my tuition and fees?
View all 13
Non-Moodle Software and Tools
Adobe PDF Reader and other PDF Readers
0
Adobe Flash
4
What is Adobe Flash Player and how to I download it?
How can I tell if I already have Adobe Flash Player installed?
How do I update Adobe Flash Player?
How do I set up automatic updates for Adobe Flash Player?
Internet Browsers
7
Which internet browsers are supported by SU Tech Support?
What is a browser and which browser am I using?
How can I tell if my browser is up-to-date?
I keep seeing "Cookies must be enabled in your browser" when I try to login to SU Online. How do I enable cookies?
Can I use SU Online (Moodle) with cookies disabled?
View all 7
Amazon Kindle Readers and Apps
4
How do I buy a Kindle version of my textbook?
How can I get a list of Kindle books that I have purchased?
How do I download the Kindle app for my Kindle/computer/tablet/smart phone?
How do I read Kindle books on my computer?
Dropbox
0
Skype
0
AnyMeeting
0
Livestream Questions Using Vimeo
4
Video has stopped playing during the live stream.
I see DVR in the upper left-hand corner of the video. What does this mean?
I don’t know how to access the chat window during the live event.
When I go to watch a replay or live event, I see an error: “embedding is disabled on this page.”
Tips and Tricks for Students
Making Your Course Easier to Read
2
HOW TO: Make your Moodle course easier to read
The box for Moodle doesn't fit my entire screen.
Tracking Your Progress
11
HOW TO: The Moodle Calendar
How can I track my progress in a course?
How can I tell which forum posts are new?
What are all of those boxes on the course main page for?
Why can't I check some boxes on the course main page?
View all 11
Internet Browsers
3
How do I get rid of pop-up ads in my browser?
How do I enable pop-ups in my browser?
Spell Checking in Firefox or Chrome or Internet Explorer
Forums
2
Is there an easy way to read forum discussions quickly?
How do I check the spelling in my forum posts?
Online Text (Forums, Assignments, etc.)
1
How do I copy/paste my work into Moodle?
Papers and Written Assignments
3
How do I find my paper's word count?
How do I create citations for my course paper at Summit University?
Is there a way to search The Summit Lighthouse teachings?
Creating and Submitting Video Assignments
3
Factors to consider when purchasing a webcam
Make a test recording first
How to create video assignments using your smart phone or tablet
Prepare for...
2
Prepare for your next semester in TEN EASY STEPS
Prepare for midterms/finals weeks with these FIVE TIPS
Miscellanous Tips from SU Tech Support
1
How to Take a Screenshot / Screen Capture
Saving Your Work
0
Applying to SU Online
Top FAQs for Prospective Students
4
Can I take my course on an iPad or smart phone?
What kinds of software do I need for SU Online?
What's the big deal about ".docx" files?
I don't have Microsoft Word. Can I still take a course?
Technology and Computer Literacy Requirements
1
Why can I only submit ".docx" files for assignments?
SU Application Process
4
I forgot my application username and/or password. What should I do?
How do I resize my application photo?
How do I upload my application photo, essay or diploma?
Saving Your Application To Use Later
Help Desk Software
by Freshdesk